Case Study: Therapy App

Designing a native app for Android and OIS users that provide accessible mental health support through an AI-powered chatbot.

Role

Product Designer

Industry

Mental Health & Wellbeing

Duration

1 month

Overview

Objective

The goal was to design a native app for Android and OIS users that provide accessible mental health support through scheduled therapy sessions and an AI-powered chatbot. The platform aims to bridge the gap in mental health care by offering timely guidance and professional therapy to help users manage their well-being effectively.

Problem

Many people struggle to access timely mental health support due to long waiting lists, the limited availability of therapists, and the stigma associated with seeking help.

Stage 1. User Research

Competitor analysis: Conducted competitor analysis to understand the landscape of existing mental health apps and identify areas for differentiation. Evaluated leading platforms on features such as therapy session scheduling, AI chatbot capabilities, accessibility, and user experience. The analysis revealed gaps in personalized interaction, user-friendly design, and integration of professional support with AI tools.

Stage 2. Concept Development and User Flow Design

Developed user personas and scenarios to guide the design process and ensure a user-centered approach.

Mapped out user flows for key app functionalities, including profile management, booking a session, accessing self-help articles, and interacting with the AI-powered chatbot. Prioritized simplicity and intuitiveness in the navigation structure to enhance user engagement.

Stage 3. UI Design and Prototyping

Created detailed wireframes and interactive prototypes using Figma, focusing on crafting an inviting and user-friendly interface. Selected a calming and professional color scheme and typography that aligns with the app's mental health focus and supportive environment.

Developed high-fidelity prototypes that showcased the app's core features, including a dynamic homepage, an AI-powered chatbot, scheduled therapy sessions, and self-help resources.

IOS

Android

Overview

Objective

Problem

Many people struggle to access timely mental health support due to long waiting lists, the limited availability of therapists, and the stigma associated with seeking help.

Stage 1. User Research

Stage 2. Concept Development and User Flow Design

Developed user personas and scenarios to guide the design process and ensure a user-centered approach.

Stage 3. UI Design and Prototyping

Developed high-fidelity prototypes that showcased the app's core features, including a dynamic homepage, an AI-powered chatbot, scheduled therapy sessions, and self-help resources.

IOS

Android

Stage 4. User Testing and Iteration

Organized user testing sessions with 5 participants to gather feedback on the app's usability and appeal. Utilized both in-person and remote testing methods to collect a wide range of insights.

Analyzed feedback to identify usability issues and areas for improvement. Implemented design iterations to address user concerns, enhance the app's functionality, and improve the overall user experience. For example, the unclear chatbot icon was replaced with a clearly labeled "Chat with MindAid" button to improve user understanding and make interactions more accessible.

A "typing" indicator was added to the chatbot interface, providing real-time feedback to users while the chatbot generates responses, making the experience more engaging and intuitive.

Stage 5. Final Presentation and Handoff

Compiled and presented a comprehensive project report to the mentors, detailing the design process, user testing findings, and final app design. The presentation emphasized the chatbot's potential to enhance user engagement and provide valuable mental health support.

Android

Reflections

This project provided an invaluable opportunity to apply UX/UI design principles in a real-world setting, contributing to MindAid, a chatbot designed to enhance mental health support. It challenged me to think creatively about how to meet user needs and improve their interaction with mental health resources. The experience strengthened my skills in user research, design, and collaboration, emphasizing the importance of user feedback in creating a meaningful and engaging experience. It also highlighted the significant impact thoughtful design has on user satisfaction and overall engagement with mental health tools.

Reflections

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